Clear answers before you order.
Find practical answers about ThreadKing products, production, delivery, sizing, returns, printing, embroidery, Custom Clothing, accounts, gift cards and For Business enquiries.
For the full conditions that apply to orders, returns, privacy and website use, see the relevant section on the Policies page.
Buying from ThreadKing.
ThreadKing products are made to order through trusted fulfilment, print, embroidery and production partners. The exact production route depends on the garment, artwork, colour, fabric, quantity and available supplier options.
For more detail about production routes, see Printing Methods.
Yes. Most ThreadKing products are produced after an order is placed rather than held as finished stock. This helps support a wider range of designs, colours and sizes, but it also means production time is needed before dispatch.
See the Shipping Policy for current production and delivery guidance.
Yes. Many ThreadKing shop products and selected Custom Clothing requests can be ordered as a single item.
Some business, promotional, embroidered or specialist products may require minimum quantities. These are checked before anything is confirmed through For Business or Contact Us.
Website payments may be processed securely by Stripe or PayPal. Apple Pay and Google Pay may also be available through the relevant payment provider, depending on the device, browser and order type.
For selected custom, business or manually arranged orders, ThreadKing may use a secure SumUp Payment Link. For help with a payment, use Contact Us.
Yes. After a successful website order, an order confirmation should be sent to the email address used at checkout.
Check your spam or junk folder first. If nothing arrives, use Contact Us and include the name and email address used for the order.
ThreadKing gift cards are digital and are delivered electronically rather than by post. They can be used towards eligible ThreadKing purchases, subject to any restrictions shown with the gift card.
Gift cards are not redeemable for cash. If you need help with a gift card, use Contact Us. See Digital Gift Cards for the full policy.
What happens after you order.
Production commonly takes around 2–5 working days for standard clothing before dispatch, but other products may follow a different schedule. Artwork checks, proof approval, embroidery setup, stock, public holidays and supplier capacity can all affect timing.
Production times are estimates rather than guarantees. Read the Shipping Policy for current guidance.
Most orders are expected to arrive within around 7–14 working days from the order date, although some arrive sooner and others may take longer. Production and courier delivery are separate stages, and an order may be dispatched from the UK or Europe depending on the product and production route.
See the Shipping Policy for the full delivery guidance.
Yes. Standard UK mainland delivery is free on normal website orders and there is no minimum spend.
Some specialist, custom, business, bulk or specially sourced products may carry a separate delivery charge where this is clearly shown before the order is confirmed. See the Shipping Policy.
Where tracking is available, it should be provided after dispatch through the relevant delivery service or order communication.
If the expected timeframe has passed or the tracking information appears incorrect, use Contact Us with your order number.
Yes, where the product, quantity, supplier and production method are suitable. Bulk requests may include mixed sizes and selected colours, but availability and pricing must be checked first.
Start through For Business or send the details using Contact Us.
Usually, yes. Different sizes can often be included within the same clothing order, subject to stock, garment range and supplier availability.
Include the expected size breakdown when you send a business enquiry or use Contact Us.
Check the details before production starts.
Use the size guide shown on the relevant product page and compare it with a similar garment that already fits well. Do not rely only on the size name, because measurements can vary between products and suppliers.
Read the Sizing section of the Policies page before ordering.
Return rights depend on the reason for the return and the type of product ordered. Standard non-personalised goods may be treated differently from personalised or made-to-specification products, while faulty, damaged, incorrect or misdescribed goods remain covered by your statutory rights.
Read Returns & Refunds for the full conditions, then use Contact Us if you need help.
Products made to your specification, including personalised, custom, adapted, embroidered, business-branded, private client or specially sourced goods, are generally not accepted for a simple change of mind once work has begun or the item has been made to the agreed specification.
This does not remove your rights where an item is faulty, damaged, incorrect or not as described. See Returns & Refunds.
Use Contact Us as quickly as possible. Because products are made to order, a change or cancellation may not be possible once sourcing, artwork preparation, approval, production or fulfilment has started.
Where a Request a Change option is shown within a custom or client product area, you can use it to send a request for review. Sending a request does not automatically change an existing order or approved specification. See Cancellations & Order Changes.
Contact ThreadKing promptly with your order number, a clear description of the problem and photographs showing the item, packaging and any relevant labels.
Do not return anything before receiving instructions. See Returns & Refunds for the full process.
Understanding the likely finish.
DTF / DTFlex-style printing is commonly used where suitable because it can produce bold colour, clear detail and a durable modern finish. DTG and selected embroidery may also be available where the garment, design and fulfilment route support them.
See the full comparison on Printing Methods.
DTG may be available by request on selected products, but it is not guaranteed. The garment, colour, fabric, artwork and supplier route must be checked before ordering.
Read Requesting DTG and then use Contact Us before placing the order.
No. Digital previews and screen colours are guides rather than exact physical guarantees. Garment colour, fabric, print method, embroidery thread, lighting, monitor settings and normal production tolerances can all affect the finished appearance.
See the Print & Product Disclaimer.
Always follow the garment care label. As a general guide, wash printed clothing inside out on a cool cycle, avoid bleach, do not iron directly over the print and avoid high tumble-drying heat unless the care label allows it.
Specific care instructions on the garment label take priority.
An embroidery mock-up or product preview is a digital representation, not a photograph or exact simulation of the final stitched result. Digitisation converts artwork into stitch instructions and may simplify fine detail, small text, line thickness, spacing, colours or gradients.
Thread colour, garment material, stitch type, density, machine settings and finished size can also affect the result. See Embroidery & Digitisation.
Where an embroidered product requires artwork digitisation, an Embroidery Setup fee is added automatically to the basket or checkout. The fee covers preparation of the artwork for embroidery and is separate from the price of the embroidered product.
The setup normally applies per artwork and may be required again where the design changes materially, a different production supplier or process is used, or an existing file cannot be reused. See Embroidery & Digitisation.
Turning an idea into something wearable.
Yes. ThreadKing can assess selected requests involving artwork, names, wording, images, logos, adapted designs and rough concepts.
Start with the Custom Clothing page, then send the details through Contact Us.
Useful files include transparent PNG, high-resolution JPG, PDF and vector artwork where available. Clear photographs of drawings or reference images can also help explain the idea.
Low-resolution, blurred or compressed files may need to be redrawn, simplified or replaced. See Artwork & Files.
Where appropriate, ThreadKing may prepare a mock-up, proof or written specification for you to review before production. You are responsible for checking the design, wording, spelling, placement, product details and other visible information before approval.
For embroidery, a digital mock-up is not an exact simulation of the stitched result. See Custom Clothing & Business Orders and Embroidery & Digitisation.
Yes, provided you own it, control it or have permission to use it. ThreadKing cannot knowingly reproduce copyrighted, trademarked or protected material without permission.
See Artwork Rights & Permissions for the full requirement.
Custom and branded business products are made available through the relevant customer or business account, including the My Custom Products area where applicable.
A previous product may be reordered while it remains available, but product choice, supplier, specification and price can change over time. The current price shown when a new order is placed applies unless another price has been specifically agreed.
Branded products without the supplier hassle.
Yes. ThreadKing can help businesses, trades, clubs, charities, events and organisations with branded clothing, workwear, promotional products, private client ranges and selected repeat-order requirements.
See For Business for the full process.
Custom and branded business products are made available only through the relevant customer or business account. Where applicable, they can be accessed again through the account and My Custom Products.
These products are kept away from the public shop and access is intended only for the relevant customer or authorised business user. See Accounts & Private Product Access.
Often, yes, while the product remains available through the relevant customer or business account. Reordering is subject to current product availability, supplier changes, artwork, specification, pricing and any minimum quantities.
The price shown when the new order is placed applies unless another price has been specifically agreed.
ThreadKing is not currently VAT registered, so ThreadKing does not charge VAT as a VAT-registered seller and cannot issue a VAT invoice.
A standard order confirmation or receipt can be provided. See VAT & Invoices.
Merchandise products are handled differently from custom and branded business products. They may be made available through a password-protected merchandise page rather than through an individual customer account.
The page password should only be shared with people authorised to access that merchandise range. See Accounts & Private Product Access.
Send the details and we’ll point you in the right direction.
Use the Contact Us page for order questions, product help, Custom Clothing, artwork, printing or For Business enquiries.
Include your order number where relevant and attach artwork or photographs where they help explain the request.