Clear terms for made-to-order clothing and products.
These policies explain how ThreadKing handles production, delivery, sizing, returns, cancellations, custom work, printing, payments, privacy, cookies and website use.
ThreadKing is a UK sole trader business operating under the trading name ThreadKing and based in Norfolk, United Kingdom. Most products are made to order, so read the relevant sections before placing an order or approving custom work.
Go straight to the information you need.
Production & Delivery
Production times, fulfilment routes, dispatch, tracking and delivery expectations.
Sizing
How to use product measurements and reduce sizing mistakes.
Returns & Refunds
Change-of-mind returns, personalised goods and faulty-item rights.
Changes & Cancellations
What may still be changed before production starts.
Custom & Business Orders
Approvals, artwork, embroidery, branding and made-to-specification goods.
Privacy, Cookies & Terms
How the website uses information and the terms applying to purchases and site use.
From order to arrival.
ThreadKing products are made to order through selected production, print, embroidery and fulfilment partners. The production route varies by product, stock, artwork, production method and delivery location.
Production commonly takes around 2–5 working days before dispatch for standard clothing such as Hoodies, T-Shirts and Zipped Hoodies. Other products may follow different production schedules. Artwork checks, proof approval, embroidery setup, stock, public holidays and supplier capacity can affect timing.
Delivery is additional. Most orders are expected within approximately 7–14 working days from the order date, although this is an estimate rather than a guaranteed delivery date.
Some clothing orders may be produced and dispatched from the UK or another European location. Other products may follow different fulfilment routes, and an order may occasionally arrive in more than one parcel.
Tracking is provided where available. Courier delays, customs, stock issues and circumstances outside ThreadKing’s reasonable control may affect delivery.
If an order has not arrived within the expected timeframe, use Contact Us and include the order number.
For general UK guidance, see GOV.UK online and distance selling guidance.
Customers are responsible for checking the size guide and product measurements before ordering. Size names can vary between garments and suppliers, so compare the measurements with a similar garment that already fits well.
ThreadKing cannot guarantee that two different garment styles labelled with the same size will fit identically.
Choosing the wrong size is generally treated differently from receiving a faulty, incorrect or misdescribed product. For a custom, personalised, embroidered or business-branded item, the agreed size forms part of the approved specification.
For help before ordering, use Contact Us.
What happens when something needs to change.
ThreadKing handles returns according to whether the product is standard, personalised or made to specification, or faulty, damaged, incorrect or misdescribed.
Standard non-personalised goods: customers buying online may have the right to cancel within 14 days after receiving the goods, subject to the applicable rules and exclusions. After giving notice of cancellation, the goods should normally be returned within a further 14 days.
Personalised or made-to-specification goods: goods made to a customer’s specification or clearly personalised are generally excluded from the standard change-of-mind cancellation right. This may include names, dates, customer artwork, adapted designs, embroidery, business branding and specially sourced products.
Faulty, damaged, incorrect or misdescribed goods: personalised status does not remove statutory rights. Contact ThreadKing promptly with the order number, a description and clear photographs.
Do not return goods to the sender, manufacturer, printer or any address shown on the parcel. Contact ThreadKing first so the correct return instructions and authorised return address can be provided. This process does not remove statutory rights.
Unless the product is faulty, damaged, incorrect or misdescribed, the customer is normally responsible for return postage. Approved refunds are made to the original payment method.
Read the official GOV.UK returns and refunds guidance.
Start a return through Contact Us or email hello@threadkinguk.co.uk.
Contact ThreadKing as quickly as possible if an order needs to be changed or cancelled.
Because products are made to order, a change or cancellation may not be possible after sourcing, artwork preparation, approval, production or fulfilment has started.
For personalised, custom, adapted, embroidered, business-branded or specially sourced goods, cancellation may not be available once work has begun or the goods have been made to the agreed specification.
Use Contact Us or email hello@threadkinguk.co.uk and include the order number and requested change.
What made-to-order means in practice.
Digital previews, website images and screen colours are guides rather than exact physical guarantees.
Garment colour, fabric, material, thread, print method, embroidery method, lighting, screen settings and production route can affect the final appearance.
Small differences in colour, texture, placement, alignment, sizing and finish can occur within normal made-to-order production tolerances. These do not remove customer rights where a product is faulty, damaged, incorrect or not as described.
Product details, garment specifications and supplier availability may change. Where a significant substitution or change is required, ThreadKing will seek clarification before proceeding where reasonably possible.
See Printing Methods for a clearer explanation of DTF / DTFlex-style printing, DTG and selected embroidery.
Custom Clothing, embroidery, adapted designs, business branding, promotional products and private client products are checked individually before confirmation.
The agreed specification may include the garment, colour, sizes, quantity, artwork, wording, spelling, placement, production method, price, delivery estimate and approval route.
Customers must check every proof, mock-up, preview and written detail carefully. Approval confirms that the visible details are accepted for production.
Customer-approved errors, including incorrect spelling, names, dates, sizes, colours, business details or unsuitable submitted files, may not qualify for a free remake where the finished item matches the approved information.
Product availability, minimum quantities, pricing and delivery estimates may change before an order is confirmed. ThreadKing may decline a request that is unsuitable, unlawful, unsafe, unavailable or likely to produce an unacceptable result.
See Custom Clothing or For Business, then send the details through Contact Us.
Customers must own, control or have permission to use all logos, artwork, images, wording, names, trademarks and other protected material supplied to ThreadKing.
Supplying material is treated as confirmation that the customer has the necessary rights and permissions for the requested use.
ThreadKing may refuse, pause or cancel work where ownership or permission is unclear, or where content may infringe rights, break the law or create a material reputational risk.
The customer remains responsible for claims arising from material they supplied without the required permission, subject to rights and liabilities that cannot legally be excluded.
Artwork guidance is available on Custom Clothing.
ThreadKing may invite customers to leave a review or provide feedback after an order or enquiry.
Reviews should reflect a genuine experience. ThreadKing may use submitted reviews, ratings or feedback in marketing where permission or an appropriate lawful basis applies.
Personal details that are not intended for publication should not be included in a public review.
Questions about the use or removal of feedback can be sent through Contact Us.
How charges and records are handled.
Website payments may be processed securely by Stripe or PayPal. Apple Pay and Google Pay may also be available through the relevant payment provider.
For selected custom, business or manually arranged orders, ThreadKing may send a secure SumUp Payment Link by email, text message or another agreed communication method.
ThreadKing does not normally receive or store full payment-card details. Payment providers process payment information under their own privacy and security terms.
For help with a payment, use Contact Us or email hello@threadkinguk.co.uk.
ThreadKing is not currently VAT registered.
ThreadKing therefore does not add VAT as a VAT-registered seller and cannot issue a VAT invoice.
Customers receive a standard order confirmation or receipt showing the order details and amount paid. For custom, branded, embroidered or specially arranged work, a standard receipt or order confirmation can be provided where required.
The basis on which ThreadKing supplies goods.
ThreadKing is a UK sole trader business operating under the trading name ThreadKing and based in Norfolk, United Kingdom.
Email: hello@threadkinguk.co.uk. Telephone: 01603 336597. Further business identity or legal information is available by contacting ThreadKing.
By placing an order, approving custom work or using the website, customers agree to the terms and policies that apply to the relevant purchase or service.
Product descriptions, prices and availability may be updated. An automated order acknowledgement does not always mean that an order has been finally accepted. ThreadKing may contact the customer, request clarification, refuse, cancel or refund an order that cannot be fulfilled, contains an obvious error, requires approval or raises legal or operational concerns.
Customers are responsible for checking product information, sizing, colours, artwork, wording, spelling, delivery details and order information before purchase or approval.
Nothing in these terms removes or limits statutory rights or liability that cannot be excluded by law.
Consumer purchases and business purchases may be subject to different legal rights. Business customers should ensure that the agreed quotation, specification and payment terms are suitable before confirmation.
How personal information and website technologies are handled.
ThreadKing is the data controller for the personal information described in this policy.
ThreadKing may collect names, contact details, billing and delivery information, order and account details, enquiry records, artwork and uploaded files, payment-status information, IP address, browser and device data, and cookie or consent preferences.
Personal information is used to process and fulfil orders, respond to enquiries, provide customer support, manage custom and business requests, prevent fraud, maintain website security, keep legally required records and, where permitted, communicate relevant marketing.
The lawful bases used may include performance of a contract, steps taken at the customer’s request before entering a contract, compliance with legal obligations, legitimate interests and consent.
Relevant information may be shared with payment providers including Stripe, PayPal and SumUp; selected production and fulfilment partners; delivery companies; website hosting, security, analytics, email and form providers; professional advisers; and public authorities where legally required.
ThreadKing does not normally receive or store full payment-card details. These are handled by the relevant payment provider.
Information is retained only for as long as reasonably necessary for order administration, customer support, repeat-order management, accounting, tax, fraud prevention, security and legal claims. Retention periods vary according to the type of information and the legal or operational purpose.
Some service providers may process information outside the UK. Where required, appropriate UK data-transfer safeguards are used.
Individuals may have rights including access, correction, erasure, restriction, objection, portability and withdrawal of consent where applicable. Complaints may also be made to the Information Commissioner’s Office.
For privacy questions or rights requests, email hello@threadkinguk.co.uk.
ThreadKing uses cookies and similar technologies to operate the website, remember preferences, support basket and checkout functions, maintain security and, where consent is given, measure performance or support other non-essential functions.
ThreadKing uses Complianz to manage cookie consent and visitor preferences.
Strictly necessary cookies may operate where they are required to provide a service requested by the visitor. Non-essential cookies and related technologies should only operate after the required consent has been given.
Visitors can accept, reject or manage non-essential cookies through the cookie banner and can change or withdraw their choices using the website’s consent-management controls.
The current cookie declaration, purposes, retention periods and third-party details are available in the ThreadKing Cookie Policy.
These policies are intended to explain ThreadKing’s current operating approach clearly. They do not remove rights that customers have under applicable law.
Tell us which order, product or policy you need help with.
Use Contact Us for order questions, returns, delivery, payments, Custom Clothing, artwork, printing or For Business enquiries.
Include your order number where relevant. For faulty, damaged or incorrect goods, attach clear photographs of the product, packaging and labels.